UKCISA events place international student support in spotlight

UKCISA’s events, marking International Student Day and International Education Week, included presentations from the Office of the Independent Adjudicator for Higher Education and the HE regulator the Office for Students, both explaining what support international students could expect from them. The session from OfS was introduced by Khoa Nguyen, an international student from Vietnam and […]

Why AI chat is lighting the torch for virtual student support

As COVID-19 shut down colleges in March 2020, we observed that the ones that successfully transitioned to remote service did not replace their existing student service model with a completely new one. Rather, they found ways to augment their staff and traditional...